Returns & Refunds

We have a love it or return it guarantee, meaning if you don't like what you received you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact paperboi.bruh@gmail.com. Please note: if your return is accepted, we'll send you instructions on how and where to send your package. The customer is responsible for return shipping costs, except where the return is due to a fault, damage, or an error on our part (see "Damages and issues" below). Items sent back without first requesting a return will not be accepted.

Original shipping costs are non-refundable, except where the return is due to a fault, damage, or an error on our part.

We're not responsible for delays, loss, or damage affecting parcels sent using an untracked/economy shipping option once the parcel has been handed to the carrier.

You can always contact us for any return question at paperboi.bruh@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right. In these cases, return shipping is on us.

Digital downloads

Digital files are non-returnable and non-refundable once downloaded, as they can't be "returned" in the traditional sense. If you receive a corrupted file or the wrong file, contact us and we'll fix it at no cost.

Made-to-order prints & pre-orders

Prints are made to order, and pre-order items are produced after a production run is confirmed. Once production has started, these orders can't be cancelled for a change of mind. This doesn't affect your rights if the item arrives faulty, damaged, or significantly different from what was ordered.

Exceptions / non-returnable items

Certain items can't be returned, including custom or personalised pieces (such as commissions), digital downloads, and sale items or gift cards. Please get in touch if you have questions about your specific item.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We'll notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 14 business days. It can take extra time for your bank or card provider to post the refund. If more than 16 business days have passed since we approved your return, contact us at paperboi.bruh@gmail.com.

Your rights under Australian Consumer Law

This policy is in addition to, and doesn't limit, your rights under the Australian Consumer Law. If an item is faulty, not as described, or has a major failure, you're entitled to a repair, replacement, or refund regardless of the timeframes above.